Erratic behaviour is common or is it just a negotiation tactic?

Hello, this is a real business experience which we are sharing today. The experience is a comparison between two different managers and how they approached for their work while dealing with us.

Let us share the introduction of both the businesses which are into Food products Dealership and Business process outsourcing and deals in Travel Process, Business Process and data process outsourcing.

Both of them don’t sell anything online but are very concern about aesthetics and positioning of their company as a brand in the market place, as both are targeting customers worldwide.

                                                                          

As per standards and being among the best SEO Company in India we have suggested the best possible solution for online promotion to both the businesses considering the facts like

  • Their Current website
  • Content quality
  • Plagiarism
  • Optimized designs
  • Keyword Density
  • Search engine Optimization
  • Landing Page optimization etc

Being very professional in our approach we suggested them best of guidance for a responsive website design and development for their business, before doing performing the online marketing.

As per standard practice their acknowledgement on the design was taken as the design was finalised.

Development work finishes swiftly after the design was finalized. The same Process is being considered for both the businesses.

At the final time of payment manager of Business “B” have shared a mail while being asked for the final payment. The mail stats - We are not satisfied with the design part and it’s not innovative and you must do the necessary changes.

What do you think could be a reason for such behaviour of the manager, when the matter of the fact is that the design is being approved by the same manager at the start of work?

OPTION 1:- Can be considered as a case wherein an individual changes his behaviour to negotiate better before releasing the final payment and just before delivery to hold some amount stating that we are not satisfied.

OPTION 2:- He wanted to be on a safer side by mentioning that he is not yet satisfied by the work to prolong the work to change what he has now felt should be done and has not highlighted before.

What do you thing can be a possible answer to this kind of attitude?

As this for sure raises the adrenalin level of the service provider or the manager who is reading the mail and knows that he has delivered the said scope of work.

Well the response in most of the cases to such a situations is in the form of a humble mail stating that we have worked as per the expectation however; we are open to do changes if need be.

What do you thing the response should be or how to deal with such behaviour?

      Thanks

Team Sankalp

SANKALP TECHNOLOGY
Mobile: +91-8432429929 |

E-mail:info@sankalptechnology.com

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